Care Management

Tailored Care Management is a voluntary, free service provided by NC Medicaid for those who have a serious mental illness, Intellectual and developmental disability, or a severe substance use disorder. The member is linked to a Tailored Care Manager, an expert who knows the system. The care manager helps navigate the healthcare system and helps manage the overall health and wellbeing of members that are served. Care managers can assist with addressing social determinants of health, such as basic needs that include food, housing, and transportation. Members are able to opt out of the program at any point and can select and/or change TCM providers if their needs are not being met. This service is designed to support members on the Tailored Plan so that the system is easier to navigate.

Program Locations